PerfectGameSports Experience Customer Survey

PerfectGameSports Experience

 
Please rate your overall impression of the PerfectGameSports.com web store:
  Excellent
  Good
  Average
  Fair
  Poor

How did you find PerfectGameSports.com?
  Google
  Yahoo!
  MSN Live
  AOL
  Ask
  Other

For what category were you shopping?
  Bats
  Gloves
  Catcher's Equipment
  Baseballs
  Training Equipment
  Protective Equipment
  Batting Gloves
  Accessories
  Performance Wear
  Other

Did you find what you were looking for?
  Yes
  No

How did you find the navigation of the site?
  Easy
  Difficult

How easy was it to find the particular item that you were looking for?
  Very Easy
  Somewhat Easy
  Easy
  Somewhat Difficult
  Very Difficult

Did you make a purchase from PerfectGameSports.com?
  Yes
  No (skip to question 11)

How easy was it to move items into your shopping cart?
  Very Easy
  Somewhat Easy
  Easy
  Somewhat Difficult
  Very Difficult

How easy was it to modify items in your shopping cart. For instance, to change quantity, color, size, etc.?
  Very Easy
  Somewhat Easy
  Easy
  Somewhat Difficult
  Very Difficult
  Not Applicable

How easy was it to resume shopping after placing items in your shopping cart?
  Very Easy
  Somewhat Easy
  Easy
  Somewhat Difficult
  Very Difficult
  Not Applicable

What was the MAIN reason you did not make a purchase from PerfectGameSports.com?
  Price
  Shipping Options
  Selection
  Difficulty Navigating Site
  Payment Options
  Other

Do you think you will shop at PerfectGameSports.com in the future?
  Yes
  No

If no, why not?
 

What, if anything, can we do to improve your shopping experience at PerfectGameSports.com?
 

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